Questions about delivery options for your item? We offer fast, safe, and reliable delivery services. The available options for each item appear on the product pages.
Learn more about Shipping Large Items
Learn more about Shipping Small Items
Need to ship an order outside of the United States? Currently, our items are only available to ship within the United States. We can only offer international shipping through our international sites.
Wondering when your package will arrive? To quickly see an estimated delivery date, check out My Orders. Each item shows its current status and estimated arrival date.
Learn more about Missing or Incomplete Orders
Need to change the delivery address on your order? You can easily edit the shipping details online before it has shipped.
Learn more about Consolidated Delivery
Learn more about Return Policy
Learn more about Returns and Exchanges
Did your item arrived damaged? Don't worry - we can get you a resolution if you report the problem within 30 days of delivery.
Received the wrong item? Don't worry - we can get you a resolution if you report the problem within 30 days of delivery.
Changed your mind about an item you just ordered? You can request an order cancellation online before it ships.
It can be frustrating when you don't have all the pieces you need to assemble your new item. But don't worry - your item might have hidden parts!
Can't find part of your item? Sometimes parts are stored in spot for shipping purposes that can make them tough to spot.
Learn more about Hazardous Materials
Need to manage your Joss & Main credit card account or apply for a new card? Learn more about logging in or opening a new line of credit.
Looking for your refund? Store credit appears in your account within 1 business day. Refunds to your original payment method could take up to 2 weeks.Learn more about how refunds work at Wayfair.
We love a good deal as much as you do! We periodically offer special promotions and discounts to our customers.
Learn more about Payment Authorization Holds
Learn more about Gift Cards
Learn more about Price Matching
Learn more about Wayfair Rewards Program
Learn more about Payment Methods
Selling on Wayfair gives you the opportunity to grow your business through a new retail channel. Learn more about what it takes to sell on Wayfair.
Learn more about Email Subscriptions
Need to update personal information on your account? You can easily make changes to your address, billing information, communication preferences, and more online.
Learn about our different contests and how to enter!
We're committed to responsibly using forest resources in our furniture and doing our part in protecting the world's forests.
Read about data protection practices into our business processes to ensure we continue to deliver the best services to our customers.
Read about actions to take if you see any suspicious activity related to your Wayfair account or suspect that your account may have been compromised.
Guidance on what to do when a fraudster sends fake emails, which appear to come from well-known companies 'like Wayfair'.
We take online security very seriously. Read about our recommendtions to protect your account.
Our guidelines aim to create a supportive and trustworthy community by encouraging authenticity, thoroughness, and respect.
"We're dedicated to making our websites and apps accessible to users of all abilities by working with accessibility partners. Have feedback? Take a quick survey to tell us about your experience!"
Learn more about our protection plan offers.
Learn more about our assembly and installation services.
Learn more about mattress haul-away services.
Learn more about Assembly/Installation & Warranty Services
Our Virtual Assistant can help resolve any issues or connect you with an agent.