The quality is very good, I'd say closer to 5 stars. There's some minor sheen differences in the wood that I expect will look more consistent after cleaning. Packaging was good also, very easy to break down and separate out the styrofoam and cardboard as I'm able to recycle both. However, the unit was damaged -- one leg where it curves to form the long "ski" broke clean through. I don't know whether to blame the packaging or the design of the unit (but it is very stout). Maybe the shipper. In any case, customer service was painless and really top notch. I opted for a discount. I ended up repairing the leg and I'm happy overall.