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General Info

What is Joss & Main?

Joss & Main is a members-only shopping site that offers limited-time sales on furniture and home decor. Carefully curated sales launch each day, featuring hand-picked designs at up to 70% off retail prices.

How does Joss & Main offer such great prices?

Joss & Main partners with top brands and manufacturers to offer insider access and exclusive savings. The strength of our relationships allows us to negotiate special deals and pass the savings to our members.

Why should I join Joss & Main?

  • Top brands
  • We partner with some of the world's top brands and tastemakers to bring you insider access and exclusive savings.
  • Deep discounts
  • With every sale, members enjoy preferred industry prices - saving up to 70% what they would pay at retail.
  • Limited access, limitless combinations
  • Sales last just a short time, and stock is limited—making it easy for every member to find a look that’s uniquely their own.
  • Fresh ideas
  • Featuring over 70 sales each week, Joss & Main brings you a daily dose of style inspiration to fuel your own creativity.

Contacting Us

Customer Care:

You can reach us at (800) 632-8158 or via email at service@jossandmain.com.

Return Address:

For timely processing of any returns, please contact Customer Care at (800) 632-8158. Remember: you need to obtain authorization before sending back an item, and many items sold on our website are final sale. We do not accept returned items at our corporate address.

Other Contact Information:

Corporate Address:

4 Copley Place, Floor 7
Boston, MA 02116
USA
(800) 632-8158

Member Accounts

Do I have to pay to be a Joss & Main Member?

Absolutely not. It's free to join and membership is complimentary. You only pay for the items you buy.

How can I become a Member?

Join free at jossandmain.com with just an email address.

How do I change my password?

Click "My Account" in the top menu bar. Complete the fields under Account Information, then click "Save All Changes." Your password will update instantly.

I forgot my password. What do I do?

Click here, and we'll send a password reset email to your registered email address.

How do I change my billing or shipping address?

Addresses can be updated anytime through the "Shipping & Payment" tab of "My Account." You can also enter new addresses during checkout. If you submitted an order with the incorrect shipping address, please call us at (800) 632-8158 for assistance.

Can I have multiple shipping addresses on file?

Yes. Add shipping addresses during checkout, or manage them anytime by visiting Account Information under "My Account." From there, simply navigate to the "Shipping & Payment" tab.

How do I update my payment information?

Add, change, or delete payment information by visiting the "Shipping & Payment" tab under "My Account." You may also update or add information during checkout.

How do I subscribe or unsubscribe from emails?

Choose how often you’d like to hear from us by visiting the "Email Preferences" section under "My Account."

Inviting Friends & Earning Credit

How do I invite my friends?

Invite friends via email, social media, and more by visiting the Invite Friends section under "My Account." When your friends join via your referral link, you'll receive $15 credit each time any of them makes their first purchase. Please note that only 1 member can receive credit for a given referral; credit is granted based on the link user for sign-up.

How will I know if my friend joins?

We'll email you when a friend you've invited signs up. You can view the status of your invitations by visiting the Invite Friends section under "My Account."

How will I know if my friend makes a purchase?

We'll email you when your friend makes a purchase to alert you of your $15 credit. You'll also see this credit in the "My Credits" section under "My Account." See the Terms section for full details and conditions.

Do Joss & Main credits expire?

Referral credits expire after 1 year. Credits for returned merchandise do not expire.

Shopping at Joss & Main

How do Joss & Main events work?

We partner with top brands and suppliers to curate hand-selected products - priced up to 70% off. Stock is limited, and events last just a short time. Once an event closes, we team with our partners to deliver customer orders as efficiently as possible.

When do events start and how long do they last?

Events launch daily at 11AM ET and several nights each week at 9PM ET. Stock is limited and items may sell out.

How do I learn about Joss & Main sale events?

Each morning and some evenings, Joss & Main Members receive an email invitation to the day's events. Simply click on the email to be taken to the events that interest you. You can also check our 'Calendar of Events' on the Joss & Main home page to learn more about featured upcoming events.

How do I learn more about upcoming events?

Most members choose to receive email notifications when new events launch. To manage your email subscriptions, visit "Email Preferences" in "My Account." For a preview of upcoming events, please visit our calendar.

What does the gray, crossed-out price mean?

This is the retail price at which this item (or a comparable design) may be sold on an everyday basis through a traditional retail store. It should provide an approximate guide for what you could expect to pay for the item elsewhere.

What does it mean when an item is "In Another Member’s Cart?"

Each item has limited stock, and members have 10 minutes to purchase an item after adding it to their cart. We place an item on hold when the last available unit is put in a member’s cart but hasn’t yet been purchased. Keep checking back, as the item may become available again.

How long can I have an item in my shopping bag?

Because stock is limited, members may only reserve an item for 10 minutes. A timer will appear next to your cart showing you how much time you have left before you must place your order or have your items made available to other shoppers. Once an item is in your cart, no other member may access that item until the timer expires. If the timer expires and stock is still available, we will automatically renew your reservation for another 10 minutes.

Payment, U.S. Shipping & Delivery

How do I pay for my purchase?

Joss & Main accepts Visa, MasterCard, and American Express card. You may also check out using a PayPal account. Select or add payment options during the checkout process. At any other time, you may add or edit payment methods by visiting the "Shipping & Payment" tab of "My Account." If you have earned Joss & Main credit, the amount will display in your shopping bag. Click "apply" to use this towards your purchase.

Does Joss & Main charge sales tax?

As required by law, we charge sales tax on orders shipped to Kentucky, Massachusetts, New York, Utah, and all Canadian provinces.

How much does shipping cost?

We charge a flat $9.95 for shipments of every size. This cost covers UPS, FedEx, or USPS shipping for all small parcel items.

For some large item shipments and inside deliveries, there are additional fees. This fee varies based on item size, weight, and your location. If additional shipping charges will apply, you will see this on the product pages and in the specific charges outlined in the Order Summary in your cart.

However, for 30 days after any purchase you make, you qualify for Joss Gold - a program that waives the $9.95 standard shipping fee. Occasionally, we may offer special promotions allowing you to earn Joss Gold for longer periods of time.

Where do you ship?

We ship to street addresses in the United States and Canada. For details on international shipping, click here. Because most of our products are shipped via UPS or FedEx, we cannot deliver to P.O. Boxes or A.P.O./F.P.O. addresses.

How do I track my order?

We will send you an email once your order is confirmed and another when it ships. You can check your order's status by visiting the "My Orders" tab under "My Account." (New orders will show up here overnight.) Once your order ships, this section will also include the carrier tracking number.

How will my order ship?

Each product on our website has been carefully matched to a particular shipping method - ensuring that it ships using the fastest, safest, and most reliable method possible. This method is noted on the product page. For more information on each method, please see below.

  • Small Parcel (FexEx/UPS)
  • Estimated transit time: 1 to 5 business days (U.S.); 5 to 10 business days (Canada)
  • We do not require a signature for delivery, but the decision to leave a package without a signature is up to the discretion of the delivery team.
  • Please note that we cannot ship to P.O. boxes or Military A.P.O.s
  • Canadian orders will be delivered by Purolator.

Large Parcel

For items that are too large or fragile to be delivered via UPS and FedEx, we partner with carriers specializing in the transportation of Large Parcel freight.

  • Curbside Delivery (Self-Service)
  • Estimated transit time: 5 to 10 business days (U.S. & Canada)
  • The carrier will contact you to schedule a delivery date and appointment window once your item(s) arrive at the local terminal.
  • The delivery team will bring your order to the driveway or curb outside of your shipping address. You will be responsible for moving the item from the truck to its final location.
  • Front Door (Drop-Off)
  • Estimated transit time: 5 to 10 business days (U.S. & Canada)
  • You will be notified of your exact delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. You are not required to be present to accept the delivery, but the terminal's contact information will be included in your appointment confirmation email in the event you would like to reschedule. The delivery team will leave your items if they determine the area is safe and secure.
  • A skilled delivery team will unload the item(s) from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.
  • Inside Delivery (Entryway)
  • Estimated transit time: 5 to 17 business days (U.S.); 10 to 22 business days (Canada)
  • The carrier will call you to schedule a delivery date and appointment window once your item(s) arrive at the local terminal.
  • The delivery team will bring your order inside the threshold of your residence or garage.
  • Inside Delivery (Room of Choice)
  • Estimated transit time: 5 to 17 business days (U.S.); 10 to 22 business days (Canada)
  • The carrier will call you to schedule a delivery date and appointment window once your item(s) arrive at the local terminal.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs).
  • Full Service Delivery (Room of Choice, Packaging Removal, & Assembly)
  • Estimated transit time: 5 to 17 business days (U.S.); 10 to 22 business days (Canada)
  • The carrier will call you to schedule a delivery date and appointment window once your item(s) arrive at the local terminal.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs) and perform basic assembly. For your convenience, packaging will be removed and disposed of. Assembly service includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

When will I receive my Delivery?

You will find estimated delivery dates on each product page and in your order confirmation email. When we ship all or part of your order, you will receive a shipping confirmation email with tracking details. Following the carrier tracking information will give you a more specific delivery date.

We process, ship, and deliver packages Monday through Friday. Currently, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

What if I didn't receive my entire order?

If your order includes multiple items, they may ship separately and at different times. You can check each item's status on the "My Orders" tab in "My Account." Please contact Customer Care with any questions or concerns.

What if I have a problem with an item I ordered?

We want your experience with us to be perfect. Please contact Customer Care with any questions or concerns. For further detail on cancellations, returns, or damaged items, review our Customer Care Policies below.

What if I want to return an item?

We hope you’ll love everything you order. If something isn’t what you expected, we aim to make returns as simple as possible for all eligible items. Please contact Customer Care with any concerns, and view our Customer Care Policies below for more details.

International Shipping

Do you ship to Canada?

Many of our products also ship to Canada. Duty, tax and shipping will be calculated in your shopping cart for a seamless checkout process.

How do I find items that ship to Canada?

When browsing an item, look for the Shipping Information section on the product page. Items that ship to Canada will say "Ships to: United States and Canada".

Canada: Lead-Time

The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping to Canada will have increased transit time due to customs inspection and further distance from the supplier distribution centers. Please note that we do not currently offer expedited shipping to Canadian addresses.

Estimated transit time from shipment date:

  • Small Parcel: 5 to 10 business days
  • Large Parcel (Curbside Deliveries): 5 to 10 business days
  • Large Parcel (Inside Deliveries): 4 to 6 weeks

Canada: Taxes & Duties

We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. Taxes, duty, and brokerage fees are paid at the time of purchase for all orders shipping to Canada. Let us handle all the paperwork. Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario, British Columbia, and the Maritime provinces. Please note that select postal codes are designated as remote locations, and may also require additional shipping fees.

Canada: Returns

Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our standard return policy. Please note: duties and GST will be refunded, however, all actual shipping costs and brokerage fees are non-refundable. Also, please be aware many of our items are final sale and cannot be returned. Return eligibility is listed in the Shipping Information section for each item.

Please Note:

  • Sets of products marked as "Ships to Canada" may contain individual pieces that are not eligible for international shipping.
  • Certain product warranties may only be valid in the United States.
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States.
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008).
  • All prices shown in US Dollars.

Customer Care Policies

Cancellation Eligibility
  • Because we work so quickly to process and ship your items, the cancellation window is limited. Orders may be cancelled within 48 hours of purchase if they have not already shipped or begun production (in the case of made-to-order items). In the rare event your shipment is delayed beyond the original estimate, we are able to honor cancellation requests.
Returns Eligibility
  • Almost all items sold on Joss & Main are eligible to be returned, as long as your request comes within 30 days of delivery. Products not eligible for returns include vintage or one-of-a-kind items, personalized/monogrammed items, and gift certificates. All non-returnable items will be clearly marked on the product page with "This item is final sale and cannot be returned."
How to Make a Return
  • Go to My Orders within 30 days of delivery. There, you can arrange a return and print personalized shipping labels.
  • Once we've approved your request, we'll send you a return authorization number and a shipping label (we'll arrange the return of large items for you). Please note that any items returned without an authorization may be refused.
  • Returned items must be in new condition and in the original packaging. Please do not assemble or modify a product before returning it, as we will be unable to refund your purchase.
  • We will process any refunds and/or provide credits after the returned goods have been received.
Large item Returns
  • We will provide specific return instructions for furniture and any other large items shipped via a delivery service. Whenever you sign for delivery on a large item, examine the packaging carefully. Even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may note the damage and refuse delivery. In this case, please notify Customer Care so that we can expect the return shipment. We will then set up a replacement or refund.
Refund Options & Processing
  • We offer two refund options when returning your purchase. You may choose to receive store credit and free return shipping (AK, HI, PR, and Canada: additional shipping rates apply), or you may choose to receive a refund to your original form of payment with the cost of return shipping deducted.
  • We will process any refunds and/or provide credits after the returned goods have been received in new condition and their original packaging.
  • Please note that original outbound shipping costs are non-refundable.
Replacement Parts
  • If an item arrives with parts missing, please contact Customer Care within 30 days. We'll be happy to correct the problem.
Damaged Items
  • If an item arrives damaged, please contact Customer Care within 30 days of delivery (and provide a photo, if possible). We will work with you to correct the problem.
Incorrect or Defective Items
  • If we shipped the incorrect item to you or you received a defective product, we will happily correct your order. If you send a photo with your request it will help us more quickly evaluate your eligibility for a return or refund.
Guaranteed Delivery
  • Ocasionally, Joss & Main offers guaranteed delivery by a specific date related to a holiday or event. In the unlikely event of a late delivery, affected customers will receive a $15 Joss & Main credit.

Privacy & Security

All Joss & Main credit card transactions are secured by SSL (Secure Socket Layer) encryption and reinforced through various encryption processes in order to provide the most effective protection possible for all sensitive payment information. Joss & Main and its parent company, Wayfair, do not access any confidential information about your means of payment, which is why you will be asked for your banking details each time you place an order. Only your banking partner will access confidential information (such as your card number, expiration date, etc.). Joss & Main and Wayfair shall take all reasonable steps to protect your personal information. More detailed privacy & security information is available in our Privacy Policy and our Terms of Service.

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