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General Info

What is Joss & Main?

Joss & Main is a premier members-only site that offers private, limited-time sale events on the world's best brands for your home and life. Each day, Members receive an email invitation to exclusive sale events on the best merchandise at prices up to 70% off retail. New brands and products are added daily by our talented group of buyers and curators who are always traveling the world, shopping to find you the best deals on the looks & brands you love.

How does Joss & Main offer such great prices?

Joss & Main partners with top brands and manufacturers to offer insider access to the highest quality merchandise. The strength of our partner relationships allows us to bring our Members incredible deals on a wide variety of premium goods for the home.

Why shop with Joss & Main?

  • The top brands and merchandise for the home
  • Joss & Main has built partnerships with a number of the world's top brands and manufacturers to provide you with premium goods for every style and shopping taste.
  • Deep discounts
  • With every sale, we offer our Members preferred industry prices, often at a significant discount of up to 70% off what you would pay at retail.
  • Exciting experience
  • Whether it's the thrill of chancing upon something you love or finding out you're getting an incredible deal on it, Joss & Main brings back the thrill of shopping with limited-time sale events featuring new brands almost every day.
  • Exposure to fresh ideas
  • Familiar brands or products used in a new way, new designers, fresh looks - Joss & Main brings you a daily dose of style to fuel your own creativity.

Contacting Us

Customer Care:

(800) 632-8158

service@jossandmain.com

Contact Us

Return Address:

For timely processing of any returns, please contact Customer Care at (800) 632-8158. Remember you need to obtain authorization before sending back an item, and many items sold on our site are final sale. Please note that we do not accept returned items at our Corporate Address.

Other Email Contacts:

Corporate Address:

177 Huntington Avenue
Boston, MA 02115
USA
(800) 632-8158

Member Accounts

Do you have to pay to be a Joss & Main Member?

Absolutely not - there are no membership fees and no commitments -- you only pay for the items you buy during a sales event.

How can I become a Member?

You can request membership at the Joss & Main home page any time.

How do I change my password?

To change your password, click on "My Account" in the top menu bar. Under the Account Information tab, you will find the fields to change your password. Simply enter a new password and hit "Save Changes." Your change will be active the next time you log into Joss & Main.

I forgot my password. What do I do?

If you enter the wrong password, simply click here to change it.

How do I change my billing or shipping address?

You can change your address at any time by going to the "Shipping & Payment" tab under "My Account." Enter a new address and hit "Save Address." You can also add a new billing address during the checkout process. We do not allow you to edit addresses on orders you have already placed, so if you entered the wrong shipping address information during checkout, just call us at (800) 632-8158 before the item ships. If it hasn't shipped yet, we should be able to help you correct the address; if it has already shipped, you'll be able to contact the carrier - you can obtain a tracking number by visiting the My Orders section of the My Account page.

Can I have multiple shipping addresses on file?

Yes. You can add them during checkout, or you can manage addresses any time by simply clicking on "My Account" and then choosing "Shipping & Payment."

How do I update my payment information?

If you would like to add, change or delete payment information, simply go to "My Account" and then select the "Shipping & Payment" tab. You can update or add new payment information. You may also update or add payment information during the checkout process.

E-mail subscriptions

How do I unsubscribe or subscribe to emails?

If you would like to change your email preferences, simply go to "My Account" and then select the "Subscriptions" tab, where you can see and change your email preferences.

Invite Friends & Earning Credit

How do I invite my friends?

We encourage you to share the joss! Click on "Invite Friends" on the navigation bar. Enter your friend's email address and send your personal invitation. As a Member, you will receive $15 credit when your friend makes their first purchase on Joss & Main. Please note that only one person can receive credit for a given referral; credit is granted based on the invitation to which a referred Member responds.

How do I know if my friends join?

You'll receive an email from us whenever one of the friends you've invited responds to your invitation and becomes a Member. You can also manage and view the status of your invitations by clicking into the "Invite Friends" banner in the "My Account" section.

How do I know if someone I've invited has made a purchase?

When your friend makes their first purchase you'll receive an email from Joss & Main confirming your $15 credit credit, and you'll be able to see it on the "Credits" tab of your My Account page.

How do I receive my $15 credit for referring a friend?

Once your referred friend makes their first purchase, we'll add the credit to your account automatically. Your credit balance appears on the top navigational bar next to 'My Account' or you can access it through the "Credits" tab under "My Account." See the Terms section for full details and conditions.

Do Joss & Main credits expire?

Referral credits expire after one year. Credits for returned merchandise have no expiration date.

Shopping Joss & Main Events

How does a Joss & Main event work?

Joss & Main partners with brands and suppliers to produce events offering carefully selected items at the best prices possible, often at up to 70% off retail. When an event is complete, we work with our partner or supplier to get you your items in the most efficient way we can. In some cases goods are shipped directly to you by our partners while sometimes we receive the items from the partner or supplier and then ship them to you ourselves.

When do events start and how long do they last?

Joss & Main sales events generally open at 11:00 AM ET and run for 72 hours. We recommend shopping early since items often sell out quickly.

How do I learn about Joss & Main sale events?

Each morning and some evenings, Joss & Main Members receive an email invitation to the day's events. Simply click on the email to be taken to the events that interest you. You can also check our 'Calendar of Events' on the Joss & Main home page to learn more about featured upcoming events.

What does the gray, striked-out price mean?

The crossed-out price near the selling price is the retail price at which an item or comparable item may be sold on an everyday basis through a traditional retail store. It should provide an approximate guide as what you could expect to pay for the item elsewhere.

What does it mean when an item is "In Another Member's Cart"?

Each sale item has a set amount of inventory. An item is placed on hold when the last available piece is put in another Member's shopping cart but has not yet been purchased. Items return to availability if they have been in a shopping cart for ten minutes with no activity, so have faith in your joss and keep an eye out in case it becomes available again.

How long can I have an item in my shopping cart?

Since there are a limited number of items available during a given sale event, you are only allowed to hold an item in your cart for ten minutes. A timer will appear next to your cart showing you how much time you have left before you must place your order or have your items made available to other shoppers. Once an item is in your cart, no other Member can access that item until the timer expires. If an item times out but is still available, we will automatically renew your reservation.

How do I pay for my Joss & Main purchase?

Joss & Main currently accepts credit card payment from Visa, MasterCard, and American Express. You can select or add payment options during the checkout process or at any other time by going to "My Account" and then selecting the "Shipping & Payment" tab, where you will see prompts to add or edit payment methods. Any credits you may have earned will display in your cart, simply click "Apply" to use towards your purchase.

Does Joss & Main charge sales tax?

As required by law, Joss & Main currently only charges sales tax on orders shipped to Members who reside in Kentucky, Massachusetts, New York, Utah (where we have a physical presence) and all Canadian provinces.

How much does shipping cost?

Joss & Main charges a flat $9.95 for shipments. Small parcel items will be shipped out via UPS, FedEx, or USPS.

For some large item shipments and white glove shipments with in-home delivery and installation, there are additional fees. This fee varies based on item size, weight, as well as your location. If additional shipping charges will apply, you will see this on the product pages and the specific charges outlined in the Order Summary in your cart.

However, for 30 days after any purchase you make, you qualify for Joss Gold, and we will waive the standard $9.95 shipping fee. Sometimes we may offer special promotions that allow you to earn Joss Gold for longer periods of time.

Where do you ship goods to?

Joss & Main ships to street addresses in the U.S. and Canada. Because most of our products are shipped via UPS or FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses.

International Shipping

Do you ship to Canada?

Many of our products also ship to Canada. Duty, tax and shipping will be calculated in your shopping cart for a seamless checkout process. Feel free to call us at (800) 632-8158 or contact us with any questions you may have.

How do I find items that ship to Canada?

When browsing an item, look for the Shipping Information section on the product page. Items that ship to Canada will say "Ships to: United States and Canada".

Lead-Time

The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping to Canada will have increased transit time due to customs inspection and further distance from the supplier distribution centers. Please note that we do not currently offer expedited shipping to Canadian addresses. Estimated transit time from shipment date:

Small Parcel: 5 - 10 Business Days
Truck-Freight: 5 - 10 Business Days
White Glove: 4 - 6 Weeks

Taxes & Duties

We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. Taxes, duty and brokerage fees are paid at the time of purchase for all orders shipping to Canada. Let us handle all the paperwork. Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario, British Columbia, and the Maritime provinces. Please note select postal codes are designated as remote locations, and may also require additional shipping fees.

Returns

Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our Standard Return Policy. Please note: duties and GST will be refunded, however, all actual shipping costs and brokerage fees are non-refundable. Also, please be aware many of our items are final sale and cannot be returned. Return eligibility is listed in the Details section for each item.

Please Note:

  • Sets of products marked as "Ships to Canada" may contain individual pieces that are not eligible for international shipping.
  • Certain product warranties may only be valid in the United States.
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States.
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008).
  • All prices shown in US Dollars.

Order Questions

Tracking Your Order

Joss & Main will send you an email when your order is confirmed and another when it ships. Also, you can check the status of your order at any time by logging into the "My Orders" tab under the "My Account" section of the website (new orders will show up overnight on your account). Once your order has been shipped, the carrier tracking number will appear in your order history.

How will my order ship?

We will ship your order using the fastest, safest, and most reliable method possible. Each product on our site has been carefully selected to ship by a particular shipping method, which is noted on the product page prior to order. For more information on a particular ship method, please see the corresponding description below.

  • Small Parcel (FedEx/UPS)
  • Estimated Transit Time: 1-5 business days (US), 5-10 business days (Canada)
  • We do not require a signature for delivery, but the decision to leave a package without a signature is ultimately up to the discretion of the delivery team.
  • Please note that we cannot ship to PO boxes or Military APOs, and Canadian orders will be delivered by Purolator.

The service levels below are designated for items that are too large, heavy, or fragile to ship via a small parcel carrier. To ensure your order arrives safely, delivery will be completed by a freight team.

  • Self Service Truck Delivery
  • Estimated Transit Time: 5-10 business days (US & Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to the driveway or curb outside of your shipping address. You will be responsible for moving the item from the truck to its final location.
  • Front Door Delivery
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order inside the threshold of your residence or garage.
  • Room of Choice
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs).
  • Inside Delivery & Assembly
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs), perform assembly, and remove the packaging.

When will I receive my Delivery?

You will find "Estimated Delivery Dates" provided on each product page, and your order confirmation email. When we ship all or part of your order, you will receive a shipping confirmation email; follow that carrier tracking information for a more specific delivery date.

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

Guaranteed Delivery

Occasionally, Joss & Main offers guaranteed delivery by a specific date related to a holiday or event. In the unlikely event of a late delivery, affected customers qualify for a $15 credit for use on Joss & Main.

What if I didn't receive my entire order?

If your order includes several items, they may ship separately and at different times. You can check each item's status on the 'My Orders' tab under the 'My Account' section of the website. As always, please contact Customer Care with any questions or concerns.

What if I have any problem with an item on my order?

Never hesitate to contact Customer Care with any questions or concerns. Please see our Customer Care Policies below for further detail on all cancellations, returns, and receiving replacements for damaged items.

What if I want to return an item?

Our goal is always your satisfaction. If an item is eligible for a return or cancellation, we aim to be simple, clear and direct about how you can work with us to return an item. If there is ever anything wrong with your order, please contact Customer Care and we will work with you to make it right. Please see our Customer Care Policies below for details.

Customer Care Policies

Cancellation Eligibility
  • Because we work so quickly to process and ship your items, orders may be cancelled within 48 hours of purchase if they have not already been shipped or gone into production (in the case of made-to-order items). In the rare event your shipment is delayed beyond the original estimate, we are able to honor cancellation requests.
Returns Eligibility
  • Almost all items sold on Joss & Main are eligible to be returned, as long as your request comes within 30 days of receipt of the item. Products not eligible for returns include vintage or one-of-a-kind items, personalized/monogrammed items, or gift certificates. All non-returnable items will be clearly marked on the product page with "This item is final sale and cannot be returned".
How to Make a Return
  • The Joss & Main Customer Care team must receive your request for a return within 30 days of delivery.
  • Once we've approved your request, we'll send you a return authorization number and a shipping label (return of large items will be arranged for you). PLEASE NOTE that any items returned without an authorization may be refused.
  • Returned items must be in new condition and in the original packaging. Please do not assemble or modify a product before returning it, as we will be unable to refund your purchase.
  • We will process any refunds and/or provide credits after the returned goods have been received.
Large item Returns
  • We will provide specific return instructions for furniture and any other large items which are shipped via a delivery service. Whenever you sign for delivery on a large item, examine the packaging carefully. Even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may note the damage and refuse delivery. In this case, please notify Customer Care so that we can expect the return shipment. We will then set up a replacement or a refund on your order.
Refund Options & Processing
  • We offer two refund options when returning your purchase. You may choose to receive store credit and free return shipping (AK, HI, PR, and Canada: additional shipping rates apply), or you may choose to receive a refund to your original form of payment with the cost of return shipping deducted from your refund.
  • We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging.
  • Please note that original outbound shipping costs are non-refundable.
Replacement Parts
  • If an item arrives with parts missing, please contact Customer Care within 30 days. We'll be happy to correct the problem.
Damaged Items
  • If you ever receive a damaged item, please contact Customer Care within 30 days of delivery and enclose a photo of the damage if possible. We will work with you to correct the problem.
Incorrect or defective items
  • If we shipped the incorrect item to you or you received a defective item, we will happily correct your order. If you send a photo with your request it will help us more quickly evaluate your eligibility for a return or refund.

Privacy & Security

All credit card transactions on the Site are secured by SSL (Secure Socket Layer) encryption and reinforced through various encryption processes in order to provide the most effective protection possible for all sensitive payment information. Joss & Main and Wayfair do not access any confidential information about your means of payment, which is why you will be asked for your banking details each time you place an Order. Only Joss & Main and Wayfair's banking partner, will access confidential information (such as your card number, validity date etc). Joss & Main and Wayfair shall take all reasonable steps to protect your personal information. More detailed privacy & security information is available in our Privacy Policy and our Terms of Service.